Before making a purchase, customers can come to our website and search for information that needs to be understood related to the desired product.
For more product-related information, customers can contact our sales department via telephone, fax, and mail.
After mutual understanding is reached, our technical specialists would provide customers with more detailed information and technical solutions at a designated time.
Customers can book a visit to our company on a schedule arranged by us. During the visit, they are free to check or inspect the quality of our product.
International customers can request on-site service through negotiation with our sales manager. After arriving at customers mining site, our technicians would assist customers in working out a practical mining layout design or changing the existing mining layout. A viable solution report will be written and provided for the customer.
In-stock equipment will be delivered in 7 days after the contract is signed. Granted, customers can order products that are out of stock. In that case, it would take about 30 workdays to tailor make the products customer wanted. If customers have issues with the delivery cycle, please feel free to contact us.
After the manufacture is completed, the finished product will be sent to the inspection department to have its performance tested during a trial run. If everything works well, we can then decide the specific delivery date.
Our service man would contact international customers and ask you how you think of our product after the purchase. We would also keep you informed of the new development in the technology related to your product.
We offer 15 months limited warranty service for each product that is sold to oversea customers, starting on the date of product leaving factory. As an alternative, customer ordered product will be covered under a 12 months warranty, starting from the day the machine is put to normal use.
If your machine fails during normal and proper use within the warranty period, you can contact us for solution, which is available in as soon as 12 hours. If on-site service is called for by oversea customers, our company would send technicians to the job site, assisting in troubleshooting until the equipment returns to normal.
In addition, we maintain enough stock of machine accessories. This ensures a fast delivery to customer if needed.
Customer ordered equipment will be serviced through its usage life. During the on-site installation, we can provide training program for operators.
If customers want to file an complaint about the service men, be he or she sent from the company or distributor company, please contact us directly at +86-371-67575157